1. Introduction
Welcome to Star92. This Privacy Policy describes how Star92 ("we", "us", "our") collects, uses, stores, and protects the personal information of players and visitors who use our platform at star92.net. By creating an account or using any part of the Star92 service, you acknowledge that you have read and understood this policy.
We are committed to protecting your personal data and handling it responsibly. This policy has been written in plain English so that every player — whether you are betting on the Pakistan Super League, spinning slots in the Game Lobby, or playing Fish Games — can clearly understand what data we hold and why.
This Privacy Policy should be read alongside the Star92 Terms and Conditions. In the event of any conflict between the two documents, the Terms and Conditions will take precedence in matters of account management and gameplay, while this policy governs all data-specific matters.
If you have questions about your personal data or wish to exercise any of your privacy rights, please contact our support team at [email protected] or via live chat on the platform.
2. Data We Collect
Star92 collects personal data in several ways: information you provide directly when registering or using the platform, data generated automatically through your use of the site, and in some cases, data shared with us by third-party payment providers as part of transaction processing.
Information You Provide Directly
- Registration data: Full name, date of birth, email address, Pakistani mobile number, and chosen username at the time of account creation.
- Identity verification documents: Copy of CNIC (Computerised National Identity Card), passport, or other government-issued photo ID submitted during the KYC (Know Your Customer) process.
- Payment information: JazzCash or Easypaisa mobile number, bank account details, card details (partial — we do not store full card numbers), or Raast ID associated with transactions on your account.
- Support communications: The content of any messages, emails, or live chat conversations you have with the Star92 support team, including complaint records.
- Responsible gaming requests: If you request a deposit limit, self-exclusion, or cooling-off period, we record this as part of your account profile to enforce the restriction correctly.
Information Collected Automatically
- Device and browser data: IP address, device type, operating system, browser version, and screen resolution collected at login and during active sessions.
- Session and activity data: Pages visited, games played, bets placed, session duration, login timestamps, and deposit/withdrawal transaction history.
- Cookies and local storage: Session cookies and analytics cookies used to maintain your login state and understand how players interact with the Star92 platform. See Section 5 for full cookie details.
- Geolocation data: Approximate location derived from your IP address, used for security checks and to flag potentially fraudulent access from unusual locations.
Data Received from Third Parties
- Payment processors: JazzCash, Easypaisa, Raast, and card payment gateways share transaction confirmation data with Star92, including transaction IDs and status codes, to enable accurate credit and withdrawal processing.
- Identity verification services: Where third-party KYC services are used to verify document authenticity, they may share a verification pass/fail result and document summary with us. They do not share your raw document images with Star92 directly.
We only collect data that is necessary for the operation of the Star92 platform, verification of player identity, processing of financial transactions, and fulfilment of our responsible gaming obligations. We do not collect data beyond what is reasonably required for these purposes.
| Data Type |
Source |
Purpose |
| Name & Date of Birth |
Player (at registration) |
Account creation, age verification |
| CNIC / Passport |
Player (KYC upload) |
Identity verification, fraud prevention |
| Mobile / Email |
Player (at registration) |
Account communications, 2FA security |
| Payment Details |
Player + Payment Provider |
Deposit & withdrawal processing |
| IP Address / Device |
Automatically collected |
Security monitoring, fraud detection |
| Gaming Activity |
Automatically collected |
Account records, responsible gaming |
| Cookies |
Automatically collected |
Session management, analytics |
3. How We Use Your Data
Star92 uses the personal data we collect exclusively for purposes that are necessary and proportionate to running a secure, fair, and enjoyable gaming platform. Below is a detailed breakdown of how your information is used.
- Account management: Creating and maintaining your Star92 account, verifying your identity, processing login requests, and enforcing account security measures such as flagging suspicious login attempts.
- Transaction processing: Crediting deposits to your account balance, processing withdrawal requests, verifying payment method ownership, and maintaining a complete, accurate record of all financial transactions on your account.
- Customer support: Handling your queries, resolving complaints, and maintaining a record of support interactions so that follow-up conversations have the necessary context.
- Responsible gaming: Enforcing deposit limits, self-exclusion requests, and cooling-off periods that you have set. Monitoring account activity to identify patterns that may indicate problematic gambling behaviour, in line with our duty of care to players.
- Fraud and security: Detecting and preventing fraudulent activity, money laundering, underage gambling, and breaches of the Star92 Terms and Conditions. This includes cross-referencing account data against known fraud indicators.
- Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with the Game Lobby, sportsbook, and Fish Games section, allowing us to improve navigation, performance, and content relevance.
- Marketing communications: Sending you promotional emails or SMS notifications about new bonuses, PSL season offers, and platform features — but only where you have opted in to receive marketing communications. You can opt out at any time.
- Legal compliance: Retaining records as required by applicable data protection and financial regulation obligations, and cooperating with law enforcement or regulatory bodies where legally required to do so.
Star92 never uses your personal data to make automated decisions that have a significant legal or financial impact on you without human review. Any account restrictions applied due to suspicious activity are reviewed by a senior team member before being confirmed.
4. Data Sharing
Star92 does not sell, lease, or share your personal data with external parties for commercial or marketing purposes. Your data is only shared in the limited and specific circumstances described below.
- Payment providers: We share the minimum data required — typically your name, mobile number, and transaction amount — with JazzCash, Easypaisa, Raast, or the relevant card payment gateway to process your deposits and withdrawals.
- Identity verification partners: Where we use third-party KYC services to verify your identity documents, your document data is shared with that provider solely for verification purposes. KYC providers are contractually bound to handle your data securely and to delete it once verification is complete.
- Game providers: The third-party game studios whose titles appear in the Star92 Game Lobby may receive your Player ID and session data for the purpose of managing your game session. They do not receive your name, payment details, or contact information.
- Legal and regulatory disclosure: Star92 may be required to disclose your data to law enforcement agencies, courts, or regulatory bodies if we receive a lawful request to do so. We will notify you of such a request where we are legally permitted to.
- Business transfers: In the event that Star92 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance if such a transfer affects your data.
All third-party service providers who process data on behalf of Star92 are required to sign data processing agreements that bind them to the same data protection standards we apply internally. We do not work with providers who cannot demonstrate adequate data security practices.
5. Cookies
Star92 uses cookies — small text files stored on your device — to ensure the platform works correctly and to understand how players use the site. We use cookies in a limited and purposeful way, as described below.
- Essential session cookies: Required for you to stay logged in during your session, maintain your game state, and use core platform features like the Game Lobby and sportsbook. These cookies are deleted when you close your browser.
- Security cookies: Used to identify your device across login events, helping us detect unauthorised access attempts and protect your account from suspicious activity.
- Analytics cookies: Anonymised data about which pages are visited most frequently, how long players spend in different sections, and which deposit methods are most popular. This data helps us improve the platform. Analytics data is not linked to your personal identity.
- Preference cookies: Store basic preferences such as your preferred language settings or notification preferences so you do not need to reset them every time you log in.
Star92 does not use advertising cookies, retargeting cookies, or any cookies that track your activity on other websites. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to use certain features of the Star92 platform correctly.
6. Data Retention
Star92 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, and to comply with applicable legal and regulatory obligations. The retention periods below apply to the main categories of data we hold.
- Active account data: All personal and account data is retained for as long as your Star92 account remains active. This includes your registration details, KYC documents, and transaction history.
- Closed account data: Following account closure, Star92 retains core account records — including identity verification documents and financial transaction history — for a minimum of five years from the date of closure. This is required for compliance with financial record-keeping obligations.
- Support records: Customer support interactions, including chat transcripts and email correspondence, are retained for three years from the date of the last interaction.
- Marketing data: If you have opted in to receive marketing communications, your communication preferences and marketing interaction data are retained until you opt out or request deletion. Following an opt-out, we retain a record of your preference to ensure we do not contact you again.
- Analytics data: Anonymised analytics data (not linked to individual player identities) may be retained indefinitely for platform improvement purposes.
Where data is no longer required and no legal obligation exists to retain it, Star92 deletes it securely. Secure deletion means the data is permanently removed from our systems and cannot be recovered.
7. Data Security
The security of your personal and financial data is one of Star92's most important operational priorities. We maintain a range of technical and organisational security measures to protect your data from unauthorised access, loss, alteration, or disclosure.
- SSL / TLS encryption: All data transmitted between your device and Star92's servers is encrypted using industry-standard SSL/TLS protocols. This applies to every page on the platform, including login, deposit, and account settings pages.
- Access controls: Internal access to player data is strictly limited. Only authorised Star92 team members with a specific, legitimate operational need can access account data. All internal access is logged and audited.
- Secure payment processing: Payment card data is handled through PCI-DSS compliant payment gateways. Star92 does not store full card numbers on its own servers at any point.
- Login security: Star92 supports two-factor authentication (2FA) for account logins. We strongly recommend all players enable 2FA from their account security settings. Suspicious login activity triggers automatic account alerts and, in high-risk cases, temporary account holds pending player verification.
- Penetration testing: Star92's platform infrastructure is subject to regular security assessments. Any vulnerabilities identified are addressed as a matter of priority.
Despite our security measures, no online platform can guarantee 100% security against all possible threats. You are responsible for keeping your Star92 password confidential and not sharing your login credentials with anyone. Star92 will never ask you for your password via email, chat, or phone.
8. Your Rights
As a registered player on Star92, you have the following rights in relation to your personal data. To exercise any of these rights, contact the Star92 support team via live chat or email. We will respond to all data rights requests within 30 days.
- Right of access: You can request a copy of all personal data Star92 holds about you. We will provide this in a clear, structured format within 30 days of your verified request.
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Minor corrections (such as a misspelled name or outdated phone number) can typically be processed by the support team directly.
- Right to erasure: You can request that Star92 delete your personal data. We will honour this request where there is no legal or regulatory obligation that requires us to retain the data. Where a retention obligation exists, we will explain which data must be kept and for how long.
- Right to restriction: You can ask Star92 to restrict the processing of your data in certain circumstances — for example, while a data accuracy dispute is being resolved.
- Right to data portability: You can request a copy of your Star92 account data in a machine-readable format (such as CSV), allowing you to transfer it to another service provider if you choose.
- Right to object to marketing: You can withdraw your consent to receive marketing communications at any time. This can be done directly from your account notification settings, or by contacting the support team. Withdrawal of marketing consent does not affect essential account communications such as transaction confirmations or security alerts.
- Right to withdraw consent: Where Star92 processes your data on the basis of your consent, you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.
9. Minors
Star92 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. All registration processes include an age declaration, and identity verification is used to confirm that players meet the minimum age requirement.
If Star92 discovers that an account has been registered by a person under the age of 18, the account will be immediately suspended, all balances will be frozen pending investigation, and any deposits made will be refunded to the original payment method. We take underage gambling very seriously and act on all reports of suspected underage account use without delay.
If you are a parent or guardian and believe that a minor has registered on Star92 using your payment details or personal information, please contact our support team immediately via live chat or at [email protected]. We will investigate and take appropriate action as a matter of urgent priority.
18+ Only. Star92 is committed to preventing access by minors. If you share a device with younger family members, please use your device's parental controls and ensure your Star92 account is protected by a password that is not accessible to minors.
10. Policy Changes
Star92 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made to this policy, we will notify registered players by email to the address associated with their account. The updated policy will also be published on this page with a revised "Last Updated" date at the top.
Minor updates — such as clarifications of existing language, corrections to typographical errors, or updates to contact details — may be made without individual notification. We recommend reviewing this page periodically to stay informed of the current version of our Privacy Policy.
Your continued use of the Star92 platform after the effective date of any changes to this Privacy Policy constitutes your acceptance of the updated version. If you do not agree with the changes, please contact support to discuss your options, including account closure.