1. Acceptance of Terms
By accessing, registering on, or using any part of the Star92 platform — including the website, game lobby, sportsbook, live casino, and all associated features — you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety.
These Terms constitute the full agreement between you and Star92 regarding your use of the platform. If you do not agree with any part of these Terms, you must not use the Star92 platform in any capacity. Continued use of the platform after any updates to these Terms constitutes acceptance of the revised version.
These Terms apply to all users of the Star92 platform, including registered players, visitors browsing the site, and anyone accessing any feature of the service. Please review this document in full before creating an account.
2. Eligibility & Registration
To register and use Star92, you must meet all of the following eligibility requirements at the time of registration and throughout your continued use of the platform:
- Age: You must be at least 18 years of age. Star92 operates a strict 18+ policy without exception. Age verification documents may be requested at any point.
- Single Account: You are permitted to hold only one active account on Star92. Registering multiple accounts, whether under the same or different personal details, is strictly prohibited.
- Accurate Information: All registration details — including your full name, date of birth, phone number, and payment information — must be accurate and truthful. Providing false information at registration is grounds for immediate account closure and forfeiture of any balance.
- Personal Use: Your Star92 account is for your personal use only. You may not allow any other person to access, use, or operate your account on your behalf.
- Not Previously Excluded: You must not have previously been self-excluded or formally barred from the Star92 platform. If you have requested self-exclusion and wish to return, please contact support to discuss your options.
Star92 reserves the right to request identity verification at any stage of the account lifecycle, including at registration, during withdrawal processing, or at any time we have reasonable grounds to verify a player's identity. Failure to provide satisfactory verification documents within the requested timeframe may result in account suspension.
Verification Documents
Accepted identity documents for Star92 account verification include a valid Pakistani CNIC (Computerised National Identity Card), a passport, or another government-issued photo identification document. Proof of payment method ownership may also be requested where applicable.
3. Account Rules
Your Star92 account is your responsibility. You are fully accountable for all activity that takes place under your login credentials, whether or not you have authorised that activity. Star92 strongly recommends using a strong, unique password and never sharing your account access with anyone else.
- Password Security: You must keep your password confidential. Star92 will never ask for your password via email, chat, or phone. If you suspect unauthorised access to your account, contact support immediately.
- Account Inactivity: Accounts that have had no login activity for a continuous period of 12 months may be classified as inactive. Star92 will attempt to notify you before any inactivity processing is applied. Any applicable inactivity fee will be stated clearly in the notification.
- Account Closure Requests: If you wish to close your Star92 account, contact the support team via live chat or email. Any remaining real-money balance that meets the minimum withdrawal threshold will be processed to your verified payment method.
- Suspension and Termination: Star92 reserves the right to suspend or permanently close any account that is found to be in breach of these Terms, involved in fraudulent activity, or operated in a manner that is harmful to other players or to the platform.
If your account is suspended, you will be notified by email with the reason for suspension. Queries related to account suspension should be directed to the Star92 support team, who will respond within 24 hours.
4. Deposits & Payments
All deposits on Star92 are processed in Pakistani Rupees (PKR). Star92 does not accept deposits in foreign currencies, and no currency conversion fees are applied to any transaction on the platform.
Supported Deposit Methods
- JazzCash: Mobile wallet deposits processed instantly. The registered mobile number on your JazzCash account must match the details on your Star92 account.
- Easypaisa: Mobile wallet deposits via the Easypaisa app or agent. Instant processing during standard banking hours.
- Raast: Direct bank-to-wallet transfers using Pakistan's interbank instant payment system. Transfers are typically settled within minutes.
- Bank Transfer: Deposits via internet banking or branch transfer from all major Pakistani banks. Processing time is typically 1–2 business hours during banking hours.
- Debit/Credit Cards: Visa and Mastercard-branded debit and credit cards issued by Pakistani banks are accepted for deposits.
Deposit Limits & Processing
The minimum deposit on Star92 is PKR 300. There is no upper limit on deposits, though individual transactions may be subject to limits imposed by your chosen payment provider. Deposits are credited to your Star92 account balance immediately upon confirmation from the payment provider.
All deposited funds must be used for gaming activity on the Star92 platform. Star92 does not offer deposit refunds except in cases of technical error where a duplicate charge can be verified. If you believe you have been incorrectly charged, contact support within 48 hours of the transaction with the relevant payment reference.
Star92 only accepts deposits from payment methods registered in your own name. Third-party deposits — payments made from an account belonging to another person — are not permitted and may result in account suspension.
5. Withdrawals
Withdrawals from your Star92 account are processed to the same payment method used for your most recent deposit, wherever technically possible. This policy is in place to prevent money laundering and to protect our players from unauthorised withdrawal attempts.
Withdrawal Processing Times
- JazzCash: Typically processed within 1–2 hours of approval. Available 24 hours a day.
- Easypaisa: Typically processed within 1–2 hours of approval during standard hours.
- Raast: Settlement within 2–4 hours via the interbank transfer system.
- Bank Transfer: Processing within 4–12 hours depending on the receiving bank and time of request.
- Cards: 2–5 business days, subject to the issuing bank's processing schedule.
Withdrawal Limits & Verification
The minimum withdrawal amount on Star92 is PKR 500. Withdrawal requests are reviewed by the Star92 payments team before processing. For withdrawals above certain thresholds, or for first-time withdrawals from a new account, additional identity verification may be required before the transaction is approved.
Star92 targets a standard withdrawal processing time of under two hours for JazzCash and Easypaisa withdrawals during normal operating conditions. During periods of high volume — for example, during major PSL fixtures or tournament finals — processing may take slightly longer. Players will be notified if there are any delays affecting their specific request.
To avoid delays on your first withdrawal, we recommend completing your identity verification as soon as you register. Submitting your CNIC and payment method ownership confirmation in advance means your first withdrawal will be processed without additional document requests.
6. Bonuses & Promotions
Star92 regularly offers bonuses and promotional offers to both new and existing players. All bonuses are subject to the specific terms stated on the Promotions page at the time the offer is claimed. The general conditions below apply to all Star92 promotional offers unless a specific promotion states otherwise.
General Bonus Conditions
- Wagering Requirements: All bonus funds carry a wagering requirement that must be completed before any associated winnings can be withdrawn. The specific rollover multiplier for each bonus is stated on the Promotions page.
- Eligible Games: Not all games contribute equally to wagering requirements. Slots typically contribute 100% of each bet towards the rollover. Table games, live casino games, and sports betting may contribute at a lower rate or be excluded entirely. Eligible game contributions are listed per promotion.
- One Bonus at a Time: Only one bonus may be active on your account at any given time. Claiming a new bonus while a previous bonus is active and outstanding is not permitted.
- Bonus Expiry: All Star92 bonuses have an expiry period, which begins from the date the bonus is credited to your account. Bonus funds and any associated winnings that have not been wagered within the stated period will be removed from your account automatically.
- Abuse Prevention: Star92 monitors bonus activity across all accounts. Any player found to be abusing promotional offers — including but not limited to coordinated betting strategies designed to eliminate risk — will have their bonus forfeited and may have their account suspended.
- Right to Withdraw: Star92 reserves the right to modify, suspend, or withdraw any promotional offer at any time. Any bonus already credited to a player's account and actively being wagered will not be affected by mid-promotion changes.
PSL season promotions, welcome bonuses, and reload offers are updated regularly on the Promotions page. Always read the individual bonus terms before claiming to ensure the offer suits your preferred gaming activity.
7. Sports Betting Rules
The Star92 sportsbook covers cricket, PSL, football, Esports, and other sports markets. All bets placed on the Star92 platform are subject to the following general betting rules. Sport-specific rules are available within the relevant section of the sportsbook.
General Betting Rules
- Bet Acceptance: A bet is only confirmed once Star92 has issued a bet confirmation reference. Bets that do not receive a confirmation reference due to technical issues are not valid and will be voided.
- Odds Changes: Odds displayed on Star92 are subject to change at any time before a bet is confirmed. If the odds on a selection change between the time you place your bet and confirmation, you will be notified and given the option to accept the new odds or cancel your bet.
- Void Bets: Star92 reserves the right to void bets in cases of obvious pricing errors, match cancellations, or events that do not meet the conditions required for settlement. Voided bets have the stake returned to the player's account balance.
- In-Play Betting: Live in-play bets are accepted subject to availability. Star92 may suspend in-play markets at any point during a match, particularly around key moments such as wickets falling, penalty decisions, or significant score changes. Bets submitted during a suspension will not be accepted.
- Maximum Winnings: Maximum winnings per bet and per day may apply across different sports and markets. These limits are displayed within the sportsbook and are subject to change. Bets placed that exceed the stated maximum winnings limit will be settled at the maximum, not the full calculated return.
- Cricket & PSL: For PSL and international cricket fixtures, Star92 follows the official match result as declared by the relevant cricket board. In cases of a Duckworth-Lewis-Stern revised target, the official result stands for settlement purposes.
Esports Betting
Star92 offers betting markets on major Esports tournaments including PUBG Mobile, CS2, and Dota 2 competitions. Esports bets are settled according to the official result as declared by the tournament organiser. Forfeits, disqualifications, and walkovers are handled on a market-by-market basis as stated in the relevant Esports betting rules.
8. Casino & Games
The Star92 Game Lobby includes slots, table games, live casino titles, and the dedicated Fish Games section. All games available on Star92 are provided by licensed third-party game providers and use certified Random Number Generation (RNG) systems to ensure fair outcomes.
- Game Availability: Star92 does not guarantee that any specific game will be available at all times. Games may be removed, updated, or temporarily suspended for maintenance without prior notice.
- Interrupted Sessions: If a game session is interrupted due to a technical fault on the player's device or internet connection, Star92 will restore the session to the last confirmed game state recorded on the server. Any bets that were not confirmed by the server at the time of disconnection will be treated as if they were not placed.
- Live Casino: Live dealer games are streamed in real time. Bets placed in live casino games are subject to the same general account terms as all other games. Table limits for each live game are displayed within the game interface.
- Fish Games: The dedicated Fish Games section contains interactive skill-influenced titles. Standard account and wagering terms apply to all Fish Games activity. Specific game rules are displayed within each title.
- Return to Player (RTP): Indicative RTP percentages for games are provided by the respective game providers and are available within the game information panel. Actual individual session results will vary.
9. Fair Play Policy
Star92 is committed to maintaining a fair, secure, and transparent gaming environment for all registered players. The following activities are strictly prohibited and will result in immediate account suspension and forfeiture of all balances:
- Automated Betting Tools: The use of bots, scripts, or any automated software to place bets, interact with the platform, or gain an unfair advantage over other players or the house is strictly forbidden.
- Collusion: Coordinating with other players to exploit game mechanics, bonus structures, or betting markets in a way that is not consistent with genuine individual play is considered collusion and is prohibited.
- Bug Exploitation: If you discover a technical error, pricing mistake, or platform vulnerability that results in an unintended advantage, you are required to stop play and notify Star92 support immediately. Intentional exploitation of any such bug will result in account closure and forfeiture of any associated winnings.
- Fraudulent Payment Activity: Using stolen, fraudulent, or unauthorised payment methods to fund your Star92 account is a serious violation and will be reported to the relevant authorities.
- Match Fixing: Placing bets based on insider information about match outcomes, or in any way connected to match fixing activity, is absolutely prohibited. Star92 cooperates with sports integrity bodies in monitoring unusual betting patterns.
Star92 employs active monitoring systems to detect unusual betting patterns, account behaviour anomalies, and coordinated activity. Any account flagged by these systems will be reviewed, and the platform reserves the right to withhold funds pending investigation.
10. Responsible Gaming
Star92 takes responsible gaming seriously. Gaming on Star92 is intended to be an enjoyable form of entertainment within a budget that you are personally comfortable with. It should never be treated as a source of income, a way to recover financial losses, or an activity that interferes with your personal responsibilities or wellbeing.
Available Tools
- Deposit Limits: You can set daily, weekly, or monthly deposit limits on your Star92 account. Once set, a deposit limit cannot be increased immediately — a cooling-off period applies to any request to raise your existing limit.
- Session Time Reminders: Star92 provides session duration reminders that notify you when you have been logged in for a specified amount of time. These can be configured from your account settings.
- Self-Exclusion: If you feel that your gaming is becoming a problem, you can request a self-exclusion period through the Star92 support team. Self-exclusion options range from short cooling-off periods to permanent exclusion. During any self-exclusion period, your account will be blocked and no marketing communications will be sent to you.
- Reality Checks: Periodic on-screen reminders of time spent and amounts wagered during a session are available within account settings.
For more detailed information on all responsible gaming tools and support resources available through Star92, please visit the Responsible Gaming page.
18+ Only. If gaming is affecting your finances, relationships, or mental health, please reach out to the Star92 support team or seek guidance from a qualified support service. You are not alone, and help is available.
11. Privacy & Data
Star92 collects and processes personal data as part of the account registration, verification, and payment processes. How your personal data is collected, stored, used, and protected is described in full in the Star92 Privacy Policy, which forms part of these Terms and Conditions by reference.
- Data Use: Your personal information is used to manage your account, process transactions, verify your identity, and communicate relevant platform updates or promotional offers to you. Your data is never sold to third parties.
- KYC Compliance: As part of our know-your-customer process, Star92 may request documentation to verify your identity and payment method. This is a standard requirement and is conducted to protect players and the platform alike.
- Communication Preferences: You can manage your communication preferences from your account settings at any time. You may opt out of marketing communications while still receiving essential account and transaction notifications.
- Data Security: Star92 uses industry-standard SSL encryption across the entire platform. All sensitive financial and personal data is stored securely and is accessible only to authorised personnel with a legitimate operational need.
12. Limitation of Liability
Star92 provides the platform on an "as is" and "as available" basis. While we take all reasonable steps to ensure the platform operates reliably and securely, we cannot guarantee that the service will be uninterrupted, error-free, or free from technical issues at all times.
- Technical Interruptions: Star92 is not liable for losses arising from technical interruptions, server downtime, or connectivity issues beyond our reasonable control. Affected bets and game sessions will be handled in accordance with the relevant game or betting rules.
- Third-Party Providers: Star92 uses third-party game providers, payment processors, and data feeds. While we select partners carefully, we are not responsible for errors, delays, or failures caused by third-party systems.
- Player Decisions: All betting and gaming decisions are made solely by the player. Star92 is not responsible for the outcomes of individual bets or game sessions. Gaming involves financial risk, and players should only wager what they can afford to lose.
- Indemnity: By using Star92, you agree to indemnify and hold Star92 harmless from any claim, loss, or damage arising from your breach of these Terms and Conditions, your misuse of the platform, or any activity on your account carried out by you or with your knowledge.
13. Changes to Terms
Star92 reserves the right to update, amend, or replace these Terms and Conditions at any time. When material changes are made, registered players will be notified via the email address associated with their account. The updated Terms will also be published on this page with a revised "Last Updated" date.
If you continue to use the Star92 platform after the effective date of any changes to these Terms, you are deemed to have accepted the updated version in full. If you do not agree with any changes, you should stop using the platform and contact support to arrange account closure.
Minor amendments — such as corrections to typographical errors, clarifications of existing policy, or updates to payment method listings — may be made without individual notification. It is your responsibility to review these Terms periodically to stay informed of the current version.